Here at Awesome Merch we use your data to improve your experience of ordering from us on all our platforms in all ways! We will protect it like its our own and your info won’t just stick around – if we don’t need it anymore we’ll get rid of it. If you don’t want us to have it you can let us know!
We are committed to protecting your privacy. We will never disclose your information to third parties, except where it is part of our service to you (e.g. arranging a delivery via a third-party courier service, carrying out credit or security checks, etc), where we have your express permission to do so, or where it is required by law.
If you have any questions about how we use or look after your privacy, talk to us at firstname.lastname@example.org
HOW DO WE COLLECT AND USE YOUR DATA?
Here at Awesome Merchandise we collect a certain amount of personal information from you when you sign up for an account with us, place an order, buy a gift certificate, or register for our mailing list. By signing up for an account or placing an order, you consent to us collecting this personal data. If you have placed an order, we hold personal information including your name, email address, phone number, and your address.
As a customer it is important for you to know how and why we use your data. We use it in a number of ways for a number of reasons - as listed below!
Your name and contact details – including your email, address and phone number:
How we use it Why we use it To deliver your merch! To perform our contract with you… we need to be able to send your order out To let you know when your stuff will be ready and will arrive (via email and phone) So that we can perform our services – we need to let you know when your order will arrive To ask you questions about your order - this may be by phone, email or instant chat We want to give you the Merchandise you thought you could only dream of! This means making sure its up to your standards and getting approval To let you know about our products, competitions, deals and services – this may be by email So you know what’s new and to keep you in the loop. We’ll only do this with your consent
Your payment information:
How we use it Why we use it To take payments from you To perform our contract with you… we’re nice but we aren’t that nice To give you a refund To perform our contract with you, if we need to pay you back To prevent or detect fraudulent activity This protects you and us!
You have a few options to pay for your order, if you pay over the phone, with cash, via PayPal or by bank transfer, none of your payment details are stored.
If you check out using your Awesome Merchandise account using your bank details, these are stored on our system but they are not available to be viewed by members of the Awesome team! They are only there so you can use them again.
Your contact history – emails, instant-chat, social media, feedback and reviews etc:
How we use it Why we use it For training our awesome staff So we can ensure we always give you the best customer experience To give you the best personal support To perform our contract with you - we need to know what you want and when you want it For keeping on track of performance and for quality assurance Your feedback means a lot, if you’ve sent in some praise we like to let the department know, if you have a complaint we’d like to fix it and stop it happening again
Your basket items, pricing and quote information, artwork and order history:
How we use it Why we use it To produce your orders To perform our contract with you! We need to know what you’re buying and what you want putting on it To give you the best personal support and to process your returns To perform our contract with you and make sure you're happy every step of the way If you want a reprint For your sake... to make it quick and easy for you we will keep your artwork on the system So we know what you like and may want again or if you forget to go all the way to buying it! So we can keep ahead of the trend and know whats popular and to make sure we have the right stock To celebrate your work With your consent we will take photos of your Awesome finished products and post on social media
Competition, promotion and survey entries:
How we use it Why we use it To gather entries for a competition To perform our contract! You can’t win if we don’t know you’ve entered To make your experience better If you have provided a response to a survey, we want to take this on board To know if you’re interested in a promotion If you want it, we want you to get it
Information from you device, and how you use our website:
How we use it Why we use it To improve our website and set default options for you - where you are, what language and currency you want us to use or if you come across any website problems So your experience of using our website is Awesome To tailor adverts to you So you only see things you’re interested in
See our paragraph on cookies for more information.
DO WE SHARE YOUR DATA?
We don’t sell any of your data, we wouldn’t want it done to us, so we won’t do it to you!
We do however share your data with some select companies – only those that are essential:
- To get your order to you we need to give your name, address and phone number to a third-party courier service
- We may use credit reference agencies to carry out credit or security checks
- Email marketing platforms if you have consented to us using your email for these purposes
If we have to share your data we have checked that each company is compliant with the relevant legislation. That they are keeping your data as safe and confidential as we are and storing and using it only for the purpose which they received it.
MARKETING & COMMUNICATIONS
If you’ve said we can, we will send you emails to let you know what we’re up to! We like to keep you updated on new products, special offers, Awesome news, merchandise inspo and of course the occasional photo of our office dog Dolly!
You have the option to opt-out of our email marketing at any time - just click the “unsubscribe” link in any email newsletter we have sent you, or you can email email@example.com and request to be removed from our mailing list. Although we hope you stick around!
THIRD PARTY WEBSITES
There are four types of cookies:
Website functionality cookies
These cookies enable you to browse the website and use features such as our shopping cart - these are the good kind (not quite chocolate chip, sadly) that enable our site to load faster for you and remember what’s in your cart. We use a number of different types of functionality cookies to try to make your experience as streamlined and easy as possible. These cookies are essential to your shopping experience on our website.
Website analytics cookies
We use these cookies to measure and analyse how our customers (you!) are using our website. The information collected is anonymous, and tracking these allows us to continuously improve our website and endeavour to make your experience as awesome as possible.
Customer preference cookies
When browsing or shopping online, our website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your web browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
KEEPING YOUR INFORMATION
We’ll only keep your information for as long as you want us to! If you don’t want to be a customer of ours or want us to hold any of your data you can contact us to request we delete it.
Where required or necessary to meet legal or regulatory requirements, resolve disputes or enforce our T&Cs, we will hold certain information even after you have closed your account and even if we no longer need it to provide a service for you.
When it comes to your personal information you have loads of rights:
- The right to be informed about how we use your information
- The right to access the personal information we hold about you
- The right to correct any info we hold that’s inaccurate
- The right to ask us to delete your information, you can also request we restrict our processing and collecting of your data (this may not always be possible)
- The right to withdraw your consent
- The right to data portability
- The right to complain to the ICO
Contact us if you have any questions about your rights or want to make a complaint!
CHANGES TO THIS POLICY
We may change this policy from time to time.
In the event we make material changes that may reduce your rights or obligations under this policy, we will post a notice notifying users when it is updated.
If you have any questions or concerns about this policy or its application, or if you believe your personal information has been used in a way that is not consistent with this policy or your specified preferences, please contact us by email at firstname.lastname@example.org or post at - Unit B1-B3 Wellington Road Industrial Estate, Wellington Bridge, Leeds, LS12 2UA.