Delivery Notes

TURNAROUND TIMES 
Average turnaround times are shown below. Please note that these are average turnaround times only and are shown in working days which does not include weekends or public holidays. 

Working day cut off is 5pm UK time. For example, if you place your order on Monday at 4:30pm (before 5pm) the first working day is Tuesday. If you place your order on Monday at 5:30pm (after 5pm) the first working day is Wednesday. 

AWESOME FREE DELIVERY
We are delighted to offer free delivery on all orders within the UK. Your package will be sent with Royal Mail 2nd Class with our free shipping service. Please note: for offshore or remote UK destinations shipping costs may vary. 

Current average turnaround times are listed below. We are currently working to varying production times per product due to adapted working conditions caused by COVID-19. Your order will be shipped based on the product with the longest turnaround in your order. If you require parts of your order to be shipped sooner and this is available with the current turnaround, please place this as a separate order and confirm your deadline in the Customer Comments section during the checkout process. We are not able to part ship orders. 

COURIER DELIVERY
Need your order to arrive quicker once shipped? No problem! Our courier delivery option is available for orders shipping within the UK and orders over £100 are shipped via courier free of charge! Your order is shipped on an all day, next day service with DPD or UPS. Although this is a next day courier service, unforeseeable circumstances may cause delivery delays. Although it's extremely unlikely that this will happen, we cannot accept any responsibility for any failure by an external delivery company. On the date of delivery you’ll receive an estimated arrival time directly from DPD or UPS. For offshore or remote UK locations, such as the Scottish Highlands, delivery may take longer. Please get in touch if you have any queries about delivery times to your area.

FAST 5 DAY & RUSH 3 DAY DELIVERY
Due to COVID-19 we are not currently able to offer our Rush or Fast turnaround, as soon as we are able to facilitate this again we will let you know! If you do have a deadline that is a few weeks after your order has been placed, please do let us know when placing your order in the Customer Comments box and we will do our best to meet this for you if this is possible. Current average turnaround times are listed below. 

SCREEN PRINTED PRODUCTS:
(T-shirts, Aprons, Tote Bags, Face Masks, Hoodies, Jackets, Koozies, Patches, Slipmats, Sweatshirts, Tea Towels, Vests, Wall Hangings) 
8-10 working days from approval of your digital proof. 

EMBROIDERY
(Beanies, Caps, Bags, Fleeces, Polo Shirts) 
8-10 working days from the date your order was placed and suitable artwork is received. A delay to your proof approval may affect the dispatch time of your order. 

PAPER PRODUCTS (excluding foiled products): 
(Art Prints, Badges, Bookmarks, Bottle Opener Keyrings, Brochures, Calendars, Colouring Books, Comics, Compliment Slips, Flyers & Leaflets, Greetings Cards, Loyalty Cards, Magnets, Menus, Notebooks, Pocket Mirrors, Paper Stickers, Postcards, Posters, Swing Tags, Vouchers, Zines, Zipper Pulls) 
8 working days from the date your order was placed and suitable artwork is received. 

FOILED PAPER PRODUCTS & BUSINESS CARDS
10 working days from the date your order was placed and suitable artwork is received. 

MUGS, COASTERS, BOTTLES, BAR BLADES
10 working days from the date your order was placed and suitable artwork is received. 

VINYL STICKERS, LAMINATES & STICKY PASSES, BANNERS, DRUMSKINS
8 working days from the date your order was placed and suitable artwork is received. 

SUNGLASSES, DRUMSTICKS, PLECTRUMS, LIGHTERS, PENS & PENCILS
8 working days from the date your order was placed and suitable artwork is received. 

ENAMEL PINS, PVC & ENAMEL KEYRINGS, EMBROIDERED PATCHES, SCARVES, FULL COLOUR FACE MASKS
4-6 weeks from the date your order was placed and suitable artwork is received. 

If you are unsure of your product turnaround time and need further information please contact us at info@awesomemerchandise.com or call 0113 243 5667 and we’d be happy to clarify for you.